Lead follow-up and automation
The fast reply, and the follow-up you keep meaning to send.
Most quotes are not lost on price. They go quiet because nobody followed up. This replies to every enquiry in seconds, follows up politely if they go quiet, and stops the moment they answer.
Automation playground: Harbour Plumbing
SimulatedFictional businesses, made up messages. Nothing is sent. A real setup uses your own tools, prices and wording, and you approve every message template first.
Quietly keeps every lead moving.
Instant first reply
Every form, chat or missed call gets a reply in seconds, with the next step: a time, a link or a question.
Polite follow-ups
One or two reminders if they go quiet, in your words. It stops as soon as they reply or book.
Every lead in one place
A simple pipeline: new, quoted, booked, won. You can see who needs a call today.
Type it once. Let it go where it needs to go.
If you are copying the same details between your phone, calendar, job app and invoices, that can usually be joined up. I map it with you first, then build it with the tools you already pay for.
Bookings to calendar
New bookings land in your calendar with the address, job notes and the customer’s number.
Quotes and job sheets
Details from the enquiry fill in your quote or job sheet, so nothing is typed twice.
Weekly owner summary
Each Monday: enquiries in, jobs booked, quotes waiting, and who still needs a call back.
Follow-ups only go to people who contacted you. Anything that counts as marketing includes a way to opt out, which is honoured straight away. That keeps you on the right side of the Spam Act and its equivalents overseas.
Follow-up questions
Is this cold emailing?
No. Follow-up only goes to people who contacted you first, about the thing they asked about. Anything that counts as marketing includes an easy way to opt out, and opt outs are honoured straight away.
How many follow-ups?
Usually one or two, spaced a few days apart, and it stops the moment the customer replies or books. You approve every message before it is switched on.
Which tools do you use?
Whatever suits you. Often that is the tools you already have, like Google Calendar, Gmail, a job management app or a simple CRM. If you need a new tool I will explain the monthly cost before you commit.
Why is it a custom quote?
Because it depends on your current tools and how many steps there are. You get a fixed price in writing after the free audit, before anything starts.
What if something breaks?
I document how it is set up and check it after launch. If a connected app changes and something stops, I fix it.
Where do your leads go quiet?
Tell me how enquiries reach you now and what happens after. I will map the gaps and send a fixed quote, or tell you it is not worth automating yet.
You deal with Arch (Udith Hitihamilage), the person who builds it. Sydney based, working with businesses anywhere.